Terms of Service

Diablo Mobile Mechanic LLC
Effective Date (Terms): July 22, 2025 (coinciding with BAR registration effective date)
BAR Registration Number (ARD): 313434
BAR Registration Effective Date: July 22, 2025
BAR Registration Expiration: July 31, 2026

1. Acceptance of Terms

By scheduling, authorizing, or receiving automotive repair services from Diablo Mobile Mechanic LLC (“Company,” “we,” “our,” or “us”), you (“Customer,” “you,” or “your”) agree to these Terms of Service. These Terms incorporate requirements of the California Bureau of Automotive Repair (“BAR”) and protections under California law.

2. Licensing & Compliance

Diablo Mobile Mechanic LLC is a registered Automotive Repair Dealer (ARD 313434) with the California Bureau of Automotive Repair.
Our ARD license became effective on July 22, 2025 and remains valid through July 31, 2026, in compliance with Business & Professions Code § 9880 et seq.
Our BAR registration number and business name appear on all estimates, invoices, and service vehicles per 16 CCR § 3351.7.3.
All services are performed in compliance with California, federal, and local laws.

3. Estimates, Authorization & Work Orders

Estimates: Written or electronic estimates will include:
• Itemized labor,
• Parts (noting if new, used, rebuilt, or reconditioned),
• Sublet services,
• Itemized hazardous waste or disposal fees (with our EPA ID if applicable),
• Taxes (applied at invoicing).

Authorization: No work will begin without your written, electronic, or oral authorization, documented by us, per BAR’s Write It Right guidelines.

Work Orders: Final work orders will include the estimate, approved changes, and the vehicle’s odometer reading (16 CCR § 3353).

4. Customer Responsibilities

• Provide a safe, legal, and reasonably level workspace for mobile repairs.
• Obtain property owner/HOA permission if required.
• Remove personal belongings from the vehicle. We are not responsible for items left inside.
• Disclose known issues or modifications before service.

5. Parts, Labor & Warranties

Company-Supplied Parts: Unless otherwise noted, parts installed are new. Used, rebuilt, or reconditioned parts will be identified in writing.

Customer-Supplied Parts: No warranty applies. Installation is at the customer’s request and risk. Warranties, if any, are solely between the customer and the seller/manufacturer.
We reserve the right to refuse installation of customer-supplied parts if deemed unsafe, incompatible, or non-compliant with manufacturer specifications.

Performance Upgrades: No warranty, guarantee, or liability applies to performance upgrades (superchargers, turbochargers, lift kits, lowering kits, aftermarket tuners, etc.). Customer assumes all risk.

Labor Warranty: Workmanship is warranted for 90 days or 3,000 miles, whichever occurs first, limited to the specific labor performed.

Exclusions: Warranties do not cover normal wear, abuse, neglect, modifications, accidents, unrelated component failures, or pre-existing conditions.

6. Limitation of Liability

Liability is limited to the lesser of (a) the total amount paid for services, or (b) direct damages proven.
No liability for incidental, indirect, or consequential damages (rental cars, towing, loss of use, diminished value, etc.).
Diagnosis and repair are based on conditions at the time of service; intermittent or unrelated failures may require additional work.

Engine-Specific Disclaimer: For engines with known issues (e.g., Chrysler/Dodge/Jeep 3.6L Pentastar, Ford EcoBoost, GM Active Fuel Management systems), liability is limited to the specific components we service.
Example: If rocker arms and an oil cooler are replaced, we are not responsible if unrelated failures occur, such as oil galley plug dislodgement, timing chain tensioner failure, or repeat oil cooler leaks.

7. Payment Terms

Payment is due upon completion unless otherwise agreed in writing.
Labor Rate: Standard rate is $180/hour during regular business hours.
Emergency/After-Hours Services: May be available at our discretion and may incur a premium fee of up to 50% above the standard labor rate (i.e., $275/hour), which will be included in the written estimate.
Accepted payment methods: Visa, MasterCard, American Express, Discover, cash, Venmo, Zelle.
Late/non-payment may incur collection costs, attorney’s fees, and maximum allowable interest.
Returned checks or chargebacks may incur fees and immediate collection action.

8. Returns and Refunds

All sales are final. No returns or refunds will be issued for services performed or parts installed.
This does not limit or exclude your rights under our labor warranty (90 days or 3,000 miles on workmanship and company-supplied parts) or other rights you may have under California law.
Customer-supplied parts are installed at the customer’s own risk and are not covered by any warranty.
Refunds for incomplete or unsatisfactory services, if any, are at our sole discretion and do not affect your warranty or legal rights.

9. Mechanic’s Lien Rights

Under California Civil Code §§ 8400–8494, we may secure payment by recording a mechanic’s lien against the vehicle or property if payment is not made.
If not the direct owner, we may serve a 20-Day Preliminary Notice to preserve lien rights.
Liens may be recorded within statutory timelines (generally 90 days, shorter if a Notice of Completion or Cessation is filed).
To avoid or resolve a mechanic’s lien, payment in full must be received. Contact (925) 466-2453 to arrange payment and prevent foreclosure or sale of the vehicle/property.

10. Cancellations & Rescheduling

Cancellations or no-shows within 24 hours may incur a $50 fee, unless waived at our discretion.
We may reschedule or cancel service due to unsafe conditions, weather, or hazards.

11. Safety & Environmental Compliance

We comply with EPA, state, and local rules for refrigerant recovery, oil disposal, and hazardous waste.
Customers may not request services requiring violation of such rules.
Hazardous Waste Fees: Disposal fees are itemized per EPA/state regulations and vary by type (e.g., $5 for oil, $15 for batteries, $25 for refrigerants).

12. Warranty Claim Process

To initiate a warranty claim, contact us at (925) 466-2453 within 90 days or 3,000 miles of the original service. Proof of service (invoice or work order) is required.

13. Privacy & Data Handling

We collect and store customer/vehicle information only for providing services and complying with BAR requirements. Data is protected under the California Consumer Privacy Act (CCPA). For details, see our Privacy Policy at diablomobilemechanic.com/privacy or request a copy by emailing diablomobilemechanic@gmail.com.

14. Dispute Resolution & Governing Law

Governed by the laws of the State of California.
Disputes first undergo good-faith negotiation.
If unresolved, disputes proceed to binding arbitration in Contra Costa County, CA, under the American Arbitration Association Consumer Arbitration Rules.
Each party bears its own costs unless the arbitrator orders otherwise.
Both parties waive jury trial and class action rights, to the extent permitted by law.

15. Geographic Scope

Services are normally provided within a 20-mile radius of Danville, CA (94506) unless otherwise agreed in writing.

16. Customer Acknowledgment

By scheduling services, you acknowledge and agree to these Terms of Service, available at www.diablomobilemechanic.com/terms or upon request.

17. Changes to Terms

We may update these Terms periodically. The version in effect at the time of your authorization governs. Updated terms will be posted on our website and available upon request.

18. Contact Information

Diablo Mobile Mechanic LLC
Danville, CA 94506
Phone: (925) 4-MOBILE / (925) 466-2453
Email: diablomobilemechanic@gmail.com
BAR Registration #: ARD 313434 (Effective 7/22/2025 – Expires 7/31/2026)